The CMMI® for Services provides guidance for applying best practices in a service provider organization. Best practices in the model focus on activities for providing quality services to customers and end users.
Some key process areas addressed by the model are:
- Service Delivery (SD): setting up agreements, taking care of service requests, and operating the service system.
- Capacity and Availability Management (CAM): making sure you have enough of the resources you need to deliver services and that they are available when needed—at an appropriate cost.
- Incident Resolution and Prevention (IRP): and preventing it from going wrong if you can.
- Strategic Service Management (STSM): deciding what services you should be providing, making them standard, and letting people know about them.
- Service System Development (SSD): making sure you have everything you need to deliver services, including people, processes, consumables, and equipment.
- Service System Transition (SST): getting new systems in place, changing existing systems, or retiring obsolete systems, —all while making sure nothing goes terribly wrong with the service
- Service Continuity (SCON): being ready to recover from a disaster and get back to delivering your service.
This one-day course introduces service providers, appraisal team members, and process group members to the fundamental CMMI concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in government and industry. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.
This course, combined with the Introduction to CMMI for Development, fulfils the prerequisite for any course or role requiring an official introductory CMMI for Services course. It is designed for professionals who have already taken Introduction to CMMI for Development. The three-day Introduction to CMMI for Services is recommended for those who have not taken an introductory course yet.
Demix uses the CMMI Institute's SCAMPI (Standard CMMI Appraisal Method for Process Improvement) to conduct our appraisals. In the standard SCAMPI appraisal there are 3 classes of appraisals, listed below. Demix have added one more type, the Class-D, to cater for our online appraisals.
The output of a SCAMPI (A, B and C) is a strength and weaknesses report on the selected process areas of the best practice model that are being used (CMMI for Development, CMMI for Acquisition, CMMI for Services, People CMM, ITIL, TOGAF or other).
To understand a company’s performance against the CMMI for Development, various approaches can be followed Request a professional appraisal by a SCAMPI Lead Appraiser from Demix
Demix provides a free self-assessment tool, alternatively perform your own self-assessment by downloading the model.
Demix provides a wide range of free Templates, Guidelines, Examples, and Models for all our Best practice models.Please register / login to view Downloads page.
We also provide certain training material to our clients, for more information on this contact us.
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