Training


This one-day course introduces service providers, appraisal team members, and process group members to the fundamental CMMI concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in government and industry. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.

This course, combined with the Introduction to CMMI for Development, fulfills the prerequisite for any course or role requiring an official introductory CMMI for Services course. It is designed for professionals who have already taken Introduction to CMMI for Development. The three-day Introduction to CMMI for Services is recommended for those who have not taken an introductory course yet.

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